Terms of Service

1. Platform Services & Scope

Paytali provides a technology matching platform connecting currency buyers with independent, vetted merchant brokers for peer-to-peer currency exchanges (principally Egyptian Pounds [EGP], Nigerian Naira [NGN], and West African CFA Franc [XOF]). Paytali does not custody user exchange settlement funds.

2. Merchant Collateral & Recourse

To protect market participants, every merchant broker is required to deposit security collateral in NGN or XOF into a platform recourse vault. In the event of an unfulfilled trade or verified default, Paytali exercises recourse against the merchant’s deposit to make the counterparty whole.

3. User Responsibilities & Compliance

By using Paytali, you agree to:

• Provide accurate, truthful identity documentation for KYC verification.
• Only send funds from bank accounts or mobile money wallets registered in your own legal name.
• Refrain from exchanging contact information (phone, WhatsApp, email) outside the platform to circumvent safety protocols.
• Comply with all applicable domestic and cross-border currency regulations in Egypt, Nigeria, and respective operating jurisdictions.

4. Dispute Resolution

Either party may raise an in-app dispute during an active order. Paytali’s arbitration team examines payment proofs, bank statements, and blockchain/rail logs to adjudicate the trade and enforce merchant deposit recourse if necessary. All decisions rendered by Paytali arbitration in good faith based on verifiable banking evidence are final.

5. Inquiries

For legal and compliance notices, please contact legal@paytali.com.