Contact PayTali support
Choose the right official contact and include the reference needed to investigate.
For account access, verification, wallet or order questions, email support@paytali.com. For merchant onboarding or desk questions, the contact page also lists merchants@paytali.com. These are the published contact addresses; inbox delivery and response times have not been independently verified.
Prepare a useful support request
- Describe the action you were trying to complete and what happened.
- Include the order reference or external payment reference, the relevant amount/currency and the approximate time.
- Include the exact error and whether you are on the web, mobile browser or native app. Add browser/app version if known.
- Attach only relevant, redacted evidence. Keep the original receipt available, but never send passwords, SMS codes, OTPs, full BVN/NIN or unrelated customer information.
- Send the request to the relevant published address and retain the same reference for follow-up.
For an active trade
Use order chat for communication with the counterparty. For a payment disagreement, raise a dispute when the action is offered and contact support. Order chat messages are not automatically a support ticket.
Other contact options
Open the PayTali contact page to review the published channels. The Help Center search button searches articles; it does not start a live support chat. No 24/7 coverage or guaranteed response time is claimed here.