Find privacy information and product terms
Read the published policies and ask support about records or account requests.
Use PayTali’s published policy pages for the wording that applies to privacy, trading, merchants and complaints. This Help Center does not replace those documents or certify their legal approval.
Find the documents
- Open Legal & Transparency on the website.
- Choose the policy relevant to your question, such as privacy, P2P trading, merchant agreement or complaints.
- Read the applicable document and retain its title when asking a question.
- On the native app, open Accounts → Legal & Transparency and choose the policy link.
Request assistance with your information
If you need an account correction, privacy request or formal transaction record, contact support and describe the request. The customer interface does not currently provide a verified account-deletion or statement-export workflow. Do not invent a settings path or send identity documents through ordinary order chat.
When a policy or link is unclear
Ask support to confirm the applicable wording before relying on it for a financial or personal-data decision. This guide deliberately avoids inventing regulatory status, retention periods, statutory protections or complaint deadlines.
If the issue continues, contact PayTali support with the relevant order or payment reference and the error message. Never include your password, verification codes, full BVN or full NIN.