Find or generate your NGN deposit account
Locate the dedicated account displayed by PayTali before making a bank transfer.
A dedicated NGN deposit account provides bank details for funding your PayTali wallet. It is different from a merchant’s payment account on a manual-payment trade.
Find your details
- Complete buyer identity verification first.
- Open Wallet and find Dedicated NGN Deposit Account. It also appears in Verification & Accounts.
- If an account number is already present, check Account Number, Bank Name and Account Name together.
- If no account exists and Generate Dedicated Account is available, choose it and wait for a result.
- Use the generated details only after an account number and bank are actually displayed. Copy the number and verify it again in your banking app before paying.
If generation fails
Identity verification can succeed even if the payment provider cannot generate an account. An error or empty state is not a valid bank destination. Reload once and contact support with the error. Do not send funds to a sample number, a suggested bank name without a number, or details sent privately.
On mobile
Check the Wallet or Accounts screen’s dedicated-account section and follow its generation action where available. Never assume an account shown in another person’s screenshot is yours.
If the issue continues, contact PayTali support with the relevant order or payment reference and the error message. Never include your password, verification codes, full BVN or full NIN.