Pay an order that requests a manual transfer
Follow the payment account, reference and deadline on a MATCHED order.
Use these steps only if your order is MATCHED and displays Merchant Payment Account. An NGN-wallet-funded EGP order normally skips this step: do not make a second payment.
Pay the displayed instructions
- Open the existing order from Orders. Check You Send, You Receive, Locked Rate and Time Remaining.
- Read Bank / Provider, Account Number / Handle, Account Name, Transfer Reference Note and Important Instructions. Use Copy if available and verify the pasted value in your payment app.
- Use your bank or payment-provider app to send exactly the instructed amount to the displayed destination. Do not use replacement details supplied outside the order.
- Confirm the transfer result in that provider and retain its receipt and reference.
- Return to the same order and choose I’ve Sent Payment (Upload Proof). Submit genuine payment proof and verify the new order state.
If payment fails or is pending
Check the payment provider before retrying. Do not submit a failed transfer as successful payment. If the payment window expires after you sent funds, stop, retain evidence and contact support. A cancelled PayTali order cannot automatically retrieve a transfer sent through another service.
If the amount or destination looks wrong
Stop before paying. Use order chat and support with the order reference. Do not pay an additional “unlock” amount to someone contacting you privately.
If the issue continues, contact PayTali support with the relevant order or payment reference and the error message. Never include your password, verification codes, full BVN or full NIN.