Check a merchant application or desk status
Distinguish application approval from an active, paused or deactivated desk.
Application status and merchant desk status answer different questions. An approved application can still require collateral or have operational restrictions.
Check the application
- Open the merchant page while signed in.
- If onboarding is shown, the account has not completed a merchant application.
- Application Under Compliance Review means the submission is pending. Do not submit a duplicate.
- Application Not Approved means the current application was rejected. Contact support if you need the reason clarified or information corrected.
- After approval, inspect the desk status and any deposit or restriction message before posting offers.
If the desk is unavailable
Pending-deposit, paused, suspended or deactivated states can prevent normal trading. Read the actual message and contact support when the cause or required action is unclear. A balance top-up does not guarantee that an administrative restriction will be removed.
Review times and errors
The interface includes an estimated review-time label, but no verified service commitment is published here. Unable to Load Merchant Desk can indicate a service request failure rather than an application rejection. Use Retry once and retain the error message if it persists.
If the issue continues, contact PayTali support with the relevant order or payment reference and the error message. Never include your password, verification codes, full BVN or full NIN.