Request a withdrawal from merchant collateral
Use the merchant request form and understand that approval is separate from submission.
This request concerns merchant security collateral, not an ordinary NGN wallet withdrawal. Confirm the applicable policy with support if the displayed balance or restrictions are inconsistent.
Submit the request
- Open the merchant desk and find Request Withdrawal.
- Read Available to withdraw and check active order exposure and the protected floor.
- Enter the amount, choose the bank and provide the requested account number.
- Wait for the account-name lookup and check the resolved name. Correct the bank or number if lookup fails or the name is wrong.
- Submit the request and check for Withdrawal request submitted successfully. Retain any reference and wait for the separate review outcome.
What submission means
A request is persisted for administrator approval. Approval rechecks live availability; it can fail if open orders or other restrictions have changed. Submission is not confirmation of a bank payout or a guarantee of approval time.
If a withdrawal is blocked or delayed
Do not reduce collateral by treating wallet funds as interchangeable or creating multiple requests. Check the amount, account resolution and pending obligations, then contact support. There is no verified customer self-approval or guaranteed instant-release path.
If the issue continues, contact PayTali support with the relevant order or payment reference and the error message. Never include your password, verification codes, full BVN or full NIN.